APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (2011). Service Management : Operations, Strategy, Information Technology (Edisi Ke-7). Singapura: McGraw-Hill.

MLA Style

Fitzsimmons, James, A., Fitzsimmons, Mona, J. "Service Management : Operations, Strategy, Information Technology". Edisi Ke-7 Singapura: McGraw-Hill, 2011. -- 1884-1954. -- Haji>